Shipping & Delivery

Processing Time

All orders are processed within 1–2 business days after payment is confirmed. You will receive a confirmation email once your order has been dispatched.

Free Shipping

We offer free standard shipping on all orders over $40. Orders below $40 may be subject to a shipping fee at checkout.

Estimated Delivery Times

USA & Canada: 7–15 business days

Australia & New Zealand: 10–18 business days

UK & Europe: 10–18 business days

Other Countries: 12–21 business days

Delivery times are estimates and may vary depending on your location and local postal conditions.

Important Notice for Liquid & Cream Products

Our haircare and skincare products (including shampoos, serums, and creams) are classified as liquid or semi-liquid items. Please be aware that some carriers may have restrictions on shipping these product types to certain regions. If your order cannot be shipped to your location due to carrier restrictions, we will contact you promptly.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. Please allow 3–5 business days for tracking information to update. You can track your order using a third-party tracking site such as 17track.net.

Order Changes

If you need to make changes to your order, please contact us within 24 hours of placing your order at support@emaculo.com. Once an order has been shipped, we are unable to make any changes.

Lost or Damaged Orders

If your order is lost in transit or arrives damaged, please contact us with supporting photos or evidence and we will arrange a replacement at no extra cost to you.